Powerful Features for Modern Case Management
One line about unifying case intake, routing, SLA, and insights.
Intelligent Case Routing
Assign automatically by rules & AI.
Multi-Channel Intake
Web, email, mobile, WhatsApp, APIs.
Real-Time Alerts & SLA Tracking
Notifications and escalations.
Custom Workflows
Configure step-by-step resolution paths.
Analytics & Dashboards
KPIs, SLA compliance, resolution time.
Security & Compliance
Cloud SaaS, encrypted data, audit logs.
Integrations
CRM, ERP, Payment, SSO.
Mobile Access
Agents & managers on the go.
CX Recovery Loop
Auto-open cases from CXLink feedback.
Trust & Scalability
Multi-tenant SaaS | High Availability | API-first Architecture.