Setting Up API Access

Overview #

DigiCase Cloud provides a secure, RESTful API that lets you integrate with other systems such as CRMs, ERPs, and custom apps.

Step 1: Generate API Credentials #

1. Log in as an Admin.
2. Navigate to Settings → API Access.
3. Click Generate New Key.
   • Copy the API Key and Secret.
   • Store securely (e.g., password manager).

Step 2: Configure Access Permissions #

• Define allowed operations:
  • Case creation
  • Case updates
  • Reporting & analytics
• Restrict access by IP address (Enterprise feature).

Step 3: Test the API #

• Endpoint example:POST https://api.digicasecloud.com/v1/cases Authorization: Bearer <your_api_key>
• Test with Postman or cURL.

✅ Tip: Use sandbox mode to test without affecting production cases.