DigiCase Cloud
Who We Are
DigiCase is a cloud-based case management platform developed by FFS Software Solutions, a leader in digital experience platforms based in Dubai, UAE. We empower organizations to resolve cases faster, track SLAs in real time, and connect customer feedback directly to operational workflows — bridging the gap between experience and execution.
Our Story
DigiCase was born out of a simple but urgent realization: organizations across industries struggle to handle service requests, complaints, and internal cases in a timely, transparent, and accountable way. Traditional manual systems and siloed tools slow down responses, frustrate customers, and erode trust.
Built on the powerful FFS DigiXP unified digital experience platform, DigiCase Cloud offers a modern, scalable, and secure case management solution — designed for the cloud era and tuned for the real needs of enterprises, governments, and nonprofits.
Mission
Deliver faster, smarter, and transparent case resolution.
Vision
Transform case management into a connected customer experience engine.
Values
Innovation • Reliability • Security • Customer Focus
What We Do
What Makes DigiCase Different?
- Automate case handling from intake to closure
- Track SLAs and trigger instant alerts
- Integrate with CXLink, CRMs, and ERPs
- Support multi-channel intake: email, chat, forms, APIs
- Provide secure, compliant cloud hosting
- Omni-Channel Case Intake – Accept cases via email, web forms, mobile, APIs, and CXLink feedback triggers.
- Real-Time SLA Tracking – Monitor performance and compliance with automated alerts.
- Smart Case Routing – Automatically assign cases to the right team or department.
- CX Recovery – Seamless integration with CXLink ensures negative feedback triggers immediate corrective action.
- Flexible Subscriptions – Affordable plans designed for startups, enterprises, governments, and nonprofits.
Who We Serve
Enterprises & Telecoms – Manage millions of customer issues at scale with SLA compliance.
Banks & Financial Institutions – Ensure customer complaints and compliance cases are tracked and resolved.
Governments – Deliver transparent citizen service delivery with audit-ready case management.
Nonprofits – Build donor trust with clear accountability and transparent case tracking.
Our Technology
DigiCase runs on secure SaaS cloud infrastructure, designed to scale globally.
Cloud-Native – Always up-to-date, no on-premise headaches.
Microservices Architecture – Modular, flexible, API-driven.
Secure by Design – Multi-layer security, compliance, and role-based access control.
Built on DigiXP – The proven digital experience platform powering CXLink, DigiCharity, and more.