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Frequently Asked Questions

DigiCase FAQ

  • How do I contact support?

    You can reach the DigiCase Support team in multiple ways:

    • 📧 Email: support@digicasecloud.com
    • 📝 Contact Form: Available at Support → Contact Support
    • 📂 Enterprise SLA customers: 24/7 Priority Hotline (listed in your onboarding guide).

  • Do you offer annual billing discounts?

    Answer
    Yes. Customers who choose annual billing receive 1 month free compared to monthly pricing.

    👉 Example: Instead of paying 12 × $499 = $5,988 (Pro Plan), you’ll pay $5,489/year.

  • Where is my data hosted?

    By default, DigiCase Cloud data is hosted in secure Tier-3 data centers, located at:

    • 🇪🇺 EU
    • 🇺🇸 US

    ✅ Tip: Enterprise customers may request custom hosting or on-premises deployment.

  • Can I upgrade or downgrade my plan anytime?

    Yes. DigiCase Cloud allows you to change plans at any time.

    • Upgrades take effect immediately. You’ll be charged a prorated amount for the rest of your billing cycle.
    • Downgrades take effect at the start of your next billing cycle.

    👉 Navigate to Settings → Billing & Subscription → Change Plan to switch.

  • How do I reset my password?

    If you’ve forgotten your DigiCase Cloud password or want to update it:

    1. Go to the Login Page → click Forgot Password.
    2. Enter your registered work email address.
    3. Check your inbox for a password reset link (valid for 24 hours).
    4. Click the link → enter your new password → confirm.

    ✅ Tip: Use at least 8 characters with a number and symbol for stronger security.