Single Sign-On (SSO) Configuration

Overview #

DigiCase supports SSO to streamline user access and improve security. You can connect via SAML 2.0 or OAuth 2.0providers.

Step 1: Choose SSO Provider #

Supported providers:

• Microsoft Azure AD
• Google Workspace
• Okta
• Auth0

Step 2: Configure in DigiCase Admin #

1. Go to Settings → Authentication → SSO.
2. Select SAML or OAuth 2.0.
3. Enter required details:
   • Entity ID / Client ID
   • SSO URL
   • Certificate / Client Secret

Step 3: Map Roles #

• Admin → IT/Managers
• Agents → Support staff
• Viewers → Executives

Step 4: Test Login #

• Log out and click “Login with [Provider]”.
• Ensure correct role-based access after authentication.

✅ Tip: Keep at least one native Admin account enabled as a fallback in case SSO fails.